Essays

These writings explore the strictures of identity all of us carry and how, when understood, they can be reshaped and positively inform our relationships; on a personal level and on a community level.

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Fix the Strategy, Tony

Here’s a nutty idea: Just start making good, attractive, reliable products.

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The Natives are Restless

"Shoe-horning" is no way to build a relationship. If your product or your campaign is not good enough to win customers via truth, get a new product or get a new agency.

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Thank You For Being a Friend…

When a brand is expressed correctly, it takes on manifestations of a real-life character.

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Wall of No's

When you walk into a restaurant and see that they have several "Best Of" awards but the most recent was from, say, 3 years ago. What does that mean? They forgot to put up the most recent accolades? They now suck? Well, we don't necessarily know, but as I often remind clients: "if you fail to put out a message, one will be put out for you" - perhaps by your competitors.

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Freedom to Fail

It seems that more than ever our students are frightened of failing. And so they don't risk it. Without freedom to fail I'm not sure you have freedom at all.

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Ticket Punch

How easy is it for your customers to deal with you when things are not going well? Friendships born in the crucible of fire are quite often the strongest.

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